Frequently asked questions
How do I cancel my subscription?
Open your iPhone's Settings → Apple ID → Subscriptions → CashNest and tap "Cancel Subscription". Your access continues until the end of the current billing period.
I was charged but my subscription isn't showing as active.
Go to the CashNest app → Profile → Subscription → tap "Restore Purchases". This syncs your purchase with the app. If the issue persists, contact us with your Apple Order ID.
How do I request a refund?
All billing is handled by Apple. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, find the CashNest purchase, and tap "Request a Refund".
How do I delete my account and data?
Open CashNest → Profile → scroll to the bottom → tap "Delete Account". All your data will be permanently deleted within 30 days. This action cannot be undone.
My data isn't syncing across devices.
Make sure you're signed into the same account on both devices and have an active internet connection. Pull down on the home screen to manually refresh your data.
How do I change my currency?
Open CashNest → Profile → Plan & Currency → Currency → select your preferred currency. Note: changing currency will convert your existing amounts.
I forgot my password.
On the login screen, tap "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
What's included in the free trial?
Your 7-day free trial gives you full access to all Premium features — unlimited budgets, goals, expenses, split bills, and advanced analytics. No charge until the trial ends, and you can cancel any time.