Need help? Find answers to the most common questions below. If you can't find what you're looking for, our support team is always happy to help — reach us at support@cash-nest.app.
01Getting Started
Download CashNest from the App Store or Google Play and tap "Sign Up". You can register with your email address or sign in with your Apple or Google account — no extra steps required.
Yes — CashNest is available on both iOS (iPhone & iPad) and Android. Your data syncs in real-time across all your devices when you're signed in to the same account.
The free tier lets you track up to 20 expenses per week, create up to 3 budgets, and split bills with up to 5 participants per week. Upgrade to Premium for unlimited access to all features.
02Subscriptions & Billing
Tap "Upgrade to Premium" anywhere in the app or go to your profile and choose a plan. Every new account automatically receives a 7-day free trial — no charge until the trial ends.
Subscriptions are managed through your device's app store — not inside CashNest. To cancel:
iPhone/iPad: Settings → [your name] → Subscriptions → CashNest → Cancel.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → CashNest → Cancel.
iPhone/iPad: Settings → [your name] → Subscriptions → CashNest → Cancel.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → CashNest → Cancel.
Sign back in with the same account you used to purchase. CashNest automatically restores your subscription. If it doesn't appear within a minute, tap "Restore Purchases" in your profile settings.
Yes. Cancel your current plan from your device's subscription settings, then resubscribe on the new plan. The change takes effect at your next billing period.
03Account & Data
On the sign-in screen, tap "Forgot password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Go to Profile → Settings → Delete Account. This permanently removes your account and all associated data within 30 days. This action cannot be undone.
Yes — Premium users can export expenses and budget data as a CSV file. Go to the Insights screen and tap the export icon in the top-right corner.
04Features & How-To
Tap the Split Bill icon in the bottom nav bar. Enter the total amount, add participants from your contacts or by phone number, choose a split method (equal, custom, or percentage), and send. Participants receive a notification to confirm their share.
Budgets track your spending against a set limit for a chosen time period (weekly, monthly, or custom). When you add an expense to a category, it automatically counts toward the matching budget. You'll be notified when you're approaching your limit.
Smart Payment Capture lets you share payment confirmation SMS or emails directly into CashNest. The app automatically extracts the amount, merchant name, and date — so you can log an expense in one tap. Available on iOS via the Share Sheet and on Android via the Share menu.
05Technical Issues
Try these steps in order: (1) Close and reopen the app. (2) Check your internet connection. (3) Force-quit the app and relaunch. (4) Restart your device. (5) Delete and reinstall the app — your data is stored securely and will sync back when you sign in.
Make sure you're signed in with the same account on both devices. Data syncs in real-time over the internet — check your connection. If sync still lags, pull down to refresh on the home screen.
Email us at support@cash-nest.app with a short description of what happened, your device model, and iOS/Android version. Screenshots are always helpful. We read every report.
06Contact Us
Can't find your answer above? Send us a message and we'll get back to you within 24 hours.
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